Privacy & Fulfillment Policies

PRIVACY POLICY

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Your privacy is vital to Selfmastered S.L. (SM). This privacy statement provides information about the personal information that SM collects and how SM uses that personal information.

Information that we collect and how we use it:

We collect your name and email address. For example, you may subscribe to receive email updates from the blog on the site by submitting your email address. We will never sell your email address or name.
We use third-party vendors to deliver the newsletter and process payment. We never see, hold, or store your payment details.
The internet comes with a footprint. Web servers may automatically capture the following information from visitors to the site, including the name of the domain and host from which you access the internet, the internet address of the website from which you enter the site, the pages you visit on the site and the amount of time you spend on the site. This visitor information may be used to improve the website.
We use this information to deliver services, personalize the website for you, enabling your access, send you a newsletter, send you marketing and other emails.

Legal Basis for Collection of Information

SM asserts the following legitimate grounds for the collection of data:

Explicit Consent — When you sign up for the newsletter (either free or paid) or any other account at SM, you provide explicit consent for SM to collect the above listed personal information.
Contract — If you enter an agreement with SM for the provision of services in exchange for payment, SM will be required to collect the above listed personal information.
Legitimate Interests — Finally, SM may have additional legitimate interests, including account maintenance and administrative purposes, for the collection of the above listed personal information.

Disclosure of information

We will not voluntarily share your name and email provided via the site to any third party, except:

With third parties that we hire to perform services for us (these third parties are not authorized to keep or use your personal information for any other purpose),
To comply with legal requirements, such as law, regulation, warrant, subpoena, court order, or with a regulator or law enforcement agency or personnel.

Your choices and access

We want to keep your name and email address accurate. You can correct or update your name or email address that you have provided us. Corrections can be submitted through this form. Please click here to fill it out. Readers dissatisfied with a response may reach us via email at selfmastered [at] gmail (dot) com.

The site may allow you to choose to receive or stop receiving communications from us. You can prevent further use of your name or email address by submission through this form. Please click here to fill it out. Readers dissatisfied with a response may reach us via email at selfmastered [at] gmail (dot) com.

Links to other Web sites

We do not endorse and are not responsible for the information practices or privacy policies of any other Web sites that may be linked to or from the site. If you decide to access any other Web site that may be linked to or from the site, you should consult that Web site’s privacy policy.

Securing Your Data

SM will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. If SM stores any of your data, it will do so on secure servers.

Cookies

A cookie is a small text file that the site can place on your computer’s hard drive. When you visit the website, a cookie may be placed on your computer for customizing and enhancing your experience on the site. Your name and email address are not shared in this cookie. We use a cookie that collects anonymous traffic data. You can set your Web browser to block cookies, but doing so may affect your ability to access certain features of the site.

Security

We take reasonable steps to protect personal information from loss and misuse. Please keep in mind that no Internet transmission is 100% secure. Some emails sent to or from the site may not be secure. Please consider this when submitting the information to us by email.

Changes to this Privacy Policy

We may modify, alter, or update this Privacy Policy at any time. We will not provide individual notice to you of changes to this Privacy Policy, but when we make updates to this Privacy Policy, we will update the date in this section.

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FULFILLMENT POLICY

Selfmastered, its subsidiaries, and affiliates (collectively, “Selfmastered,” “Company,” “We,” or “Us”) are committed to providing exceptional coaching and digital services to support entrepreneurs in achieving peak performance. This Fulfillment Policy outlines the terms governing refunds, cancellations, rescheduling, and service delivery to ensure transparency and mutual understanding.

Refund Policy

We endeavor to deliver transformative coaching services and programs. However, we recognize that circumstances may arise requiring a refund request. Refunds are governed by the following terms:

One-on-One Coaching Packages:

Refunds are not available once coaching sessions have commenced. Unused sessions within a package may be credited toward future programs if a request is submitted within 30 days of purchase.

Group Coaching and Workshops:

Full refunds are available for cancellations made at least 2 days prior to the start date. Cancellations within 2 days of the start date are non-refundable.

Digital Products and Courses:

Refunds are available within 30 days of purchase, provided less than 20% of the content has been accessed.Requests must include evidence of engagement, such as completed worksheets or assignments.

Request Process:

To request a refund, please submit a written request to support@selfmastered.com, including your order details and a concise explanation of your request. All refund requests are reviewed on a case-by-case basis to ensure compliance with this policy and fairness to all parties.

Delivery Policy

We ensure timely and accurate delivery of all products and services as follows:

Digital Access: Digital programs and materials are delivered immediately upon purchase via email or the Selfmastered portal.

Live Coaching Sessions: Scheduled sessions are conducted via Zoom. Access links and details are sent 24-48 hours before the session.

For assistance with delivery issues, contact us at support@selfmastered.com

Cancellation and Rescheduling Policy

We strive to accommodate scheduling changes while maintaining the integrity of our commitments:

One-on-One Coaching: Sessions may be rescheduled with a minimum of 24 hours’ notice. Rescheduling requests made less than 24 hours before the session or missed sessions will be considered forfeited. Cancellations made more than 2 days prior to the first session are eligible for a full refund minus a 10% administrative fee.

Group Coaching, Workshops, and Events: Cancellations are eligible for a full refund if submitted at least 2 days prior to the start date. Late cancellations (within 2 days of the start date) or no-shows are non-refundable.

Return Policy

Due to the non-tangible and personalized nature of coaching services, returns are not applicable. If you encounter challenges or dissatisfaction, we encourage you to contact us at

support@selfmastered.com to discuss solutions, including additional resources or support.

Commitment to Excellence

Selfmastered is dedicated to fostering a professional and transformative experience for every client. Our services are designed to meet the highest standards of quality, with the mutual goal of helping entrepreneurs achieve elite performance.

For inquiries regarding this Fulfillment Policy or for support, please email us at support@selfmastered.com.

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Both the Privacy Policy and the Fulfillment Policy were last updated on November, 2022